Common Issues & Quick Solutions
This section covers the most frequently encountered issues and their quick solutions. Most problems can be resolved with simple troubleshooting steps.
Wallet Connection Problems
Issue: Wallet won't connect or keeps disconnecting
Solutions:
- Ensure you have entered a valid wallet adress from the EVM chain
- Clear browser cache and cookies
Portfolio Not Updating
Issue: Portfolio balances or positions not reflecting recent changes
Solutions:
- Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- Check internet connection stability
- Verify wallet is still connected
- Check if the transaction was successful on blockchain explorer
Data Sync Delays
Issue: New transactions or positions not appearing
Solutions:
- Wait for blockchain confirmation (can take several minutes)
- Check transaction status on relevant blockchain explorer
- Ensure the protocol/network is supported
- New sync of wallet
Display & Interface Issues
Issue: Pages loading slowly or not at all
Solutions:
- Clear browser cache and reload
- Disable ad blockers temporarily
- Check internet connection speed
- Try a different browser
Charts Not Displaying
Issue: Price charts or analytics charts not showing
Solutions:
- Disable browser ad blockers
- Clear browser cache
- Check if browser supports required features
- Try different browser or device
- Ensure stable internet connection
Mobile Display Issues
Issue: Platform not working properly on mobile
Solutions:
- Use the latest version of mobile browser
- Clear mobile browser cache
- Ensure sufficient device memory
- Try desktop version if mobile persists
Account & Authentication Issues
Issue: Cannot log in or stay logged in
Solutions:
- Clear browser cookies and cache
- Ensure JavaScript and cookies are enabled
- Check if account credentials are correct
- Try password reset if needed
- Contact support if persistent
erformance & Speed Issues
Issue: Platform running slowly
Solutions:
- Close unnecessary browser tabs
- Clear browser cache
- Check internet connection speed
- Disable browser extensions temporarily
- Try different browser
When to Contact Support
Contact our support team if you experience:
- Persistent login or account access issues
- Data that appears incorrect after troubleshooting
- Features that consistently don't work across browsers
- Security concerns or suspicious account activity
- Technical issues not resolved by these solutions