Comprehensive Troubleshooting Guide

Issue: Portfolio values don't match expected calculations

Advanced Solutions:

- Check for token price discrepancies across different data sources

- Verify that all connected wallets are using correct network settings

- Look for pending transactions that might affect calculations

- Check if any tokens have undergone splits, mergers, or migrations

- Verify timestamp synchronization between different data feeds

Issue: Some wallets sync while others don't

Advanced Solutions:

- Check wallet-specific connection settings and permissions

- Verify each wallet is on the correct network (mainnet vs testnet)

- Look for wallet-specific rate limiting or API restrictions

- Check if specific wallets have different security settings

- Verify that wallet addresses haven't changed due to updates

Issue: Historical portfolio data shows gaps or incorrect values

Advanced Solutions:

- Check for network outages during missing data periods

- Verify that all transactions were properly indexed

- Look for token migrations that might affect historical pricing

- Check if wallet was temporarily disconnected during data gaps

- Verify blockchain reorganizations haven't affected transaction history

Issue: DeFi positions not detected or incorrectly categorized

Advanced Solutions:

- Check if you're using a proxy contract or smart wallet

- Verify the protocol is supported and up-to-date in our system

- Look for recent protocol upgrades that might change position structures

- Check if positions are on supported networks and layer 2 solutions

- Verify that position tokens haven't been wrapped or migrated

Issue: Liquidation warnings seem incorrect or missing

Advanced Solutions:

- Verify current oracle prices are accurate and up-to-date

- Check if protocol parameters have changed recently

- Look for network congestion affecting price feed updates

- Verify that all collateral positions are properly detected

- Check if you're using multiple protocols with interconnected risks

Issue: Displayed yields don't match protocol interfaces

Advanced Solutions:

- Check if yields include compound interest calculations

- Verify timeframe differences between our calculations and protocol displays

- Look for recent changes in protocol reward structures

- Check if calculations include all relevant fees and costs

- Verify that reward token prices are current and accurate

Issue: Platform becomes slow or unresponsive with large portfolios

Advanced Solutions:

- Clear browser storage and cached data completely

- Disable browser extensions that might interfere with web3 functionality

- Check if you're exceeding API rate limits with frequent refreshes

- Try using a different browser or incognito mode

- Consider temporarily disconnecting some wallets to isolate issues

Issue: Updates take excessively long to appear

Advanced Solutions:

- Check blockchain network status for congestion or issues

- Verify that your internet connection has stable latency

- Look for rate limiting on connected wallet providers

- Check if specific protocols are experiencing indexing delays

- Verify that transactions have sufficient confirmations

Issue: Features work on some devices but not others

Advanced Solutions:

- Check browser compatibility and version requirements

- Look for device-specific security settings blocking functionality

- Check if mobile vs desktop versions have different capabilities

- Verify that all required permissions are granted across devices

Issue: Frequent logouts or authentication failures

Advanced Solutions:

- Check if multiple browser tabs are causing session conflicts

- Verify that browser security settings aren't too restrictive

- Look for VPN or proxy settings that might affect authentication

- Check if system clock synchronization is affecting session timing

- Verify that cookies and local storage aren't being automatically cleared

Contact our technical support team when you encounter:

- Data integrity issues: Persistent incorrect calculations or missing data

- Security concerns: Suspicious account activity or unauthorized access

- Protocol integration failures: Supported protocols not working as expected

- Performance degradation: Consistent slowness despite troubleshooting

- Cross-platform bugs: Features failing across multiple devices/browsers

When contacting support, include:

- Walled Adress

- Connected wallet types and network

- Specific error messages or console logs

- Screenshots of unexpected behavior

- Detailed description of issue